Customer Experience Facilitator
Customer Experience Facilitator

Customer Experience – Coolbinia

Full time (up to 37.5 hours per week - part time and full time applicants considered)

Immediate start to 4 March 2019 (with the possibility of extension)

$56,504 - $57,792 per annum (plus the ability to Salary Package)



About the role

A unique opportunity has arisen to join the energetic Customer Experience Team. Reporting to the Customer Experience Manager, the Customer Experience Facilitator provides an efficient responsive and high quality level of customer service and is the first point of inquiry for customers wanting to access Ability Centre services. The Customer Experience Facilitator needs to be flexible and adaptable in their approach, as they will be working in a busy and fast-paced environment. The role is responsible for providing a key frontline service, whilst performing a range of customer facing and administration tasks at Reception and in our Contact Room, in order to support the functions of the organisation and assist customers upon their inquiry.



Skills and experience required

Customer Services experience with a strong understanding of the value of customers;

Outstanding communication skills and an unwavering customer focus;

Ability to work autonomously as well as part of our team;

Be target driven and have a proven record for meeting Key Performance Indicator’s (KPI’s);

A skillful multi-tasker with great planning and organisational skills;

A proactive problem solver; and

A strong grasp of all Microsoft Office applications.

What we offer

Salary packaging of up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum

Paid Parental Leave plus return from Parental Leave incentives

Up to five weeks of annual and other leave plus the ability to purchase additional leave

Study Leave of 3.5 days per annum, increasing to 5 days per annum after 5 years continuous service

Ongoing professional development and in-house training

Generous Long Service Leave, 13 weeks after 7 years continuous service

12.5 days Personal/Carers Leave per annum

Compassionate Leave, Blood Donor Leave and Grandparent Leave

Annual Flu Vaccination Program

Additional superannuation contributions after 10 years continuous service

Access to our Employee Assistance Program

And so much more!

About Ability Centre

Ability Centre is a large disability services provider. We support individuals and families living with autism, physical and intellectual disabilities and we have been part of the Western Australian community for more than 65 years. With annual revenue in excess of $65 million and employing more than 1000 staff, we offer a comprehensive suite of services and supports including therapy, equipment, residential homes, respite care, recreational opportunities and specialist employment services.  Our business is growing and we are looking for motivated people to join our team.  To find out more about the amazing work we do visit our websites www.abilitycentre.com.au and http://www.cptech.com.au/.



Who to contact about the position

Lucy Pearson, Customer Experience Manager on 9443 0282 (Please contact the HRO regarding the application process).



Who to contact about the application process

Julie McLean-Phillips, Human Resource Officer on 9443 0202.



Application Instructions

To apply upload to Seek the following:

Your 1 to 2 page cover letter outlining your skills, strengths and relevant experience; and

Your current resume with at least 2 work related referees one of whom must be either a current or recent manager.


Applications close Wednesday 9 January 2019 at 9am


‘We reserve the right to extend or withdraw this advertisement prior to the closing date’


Ability Centre is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities


Ability Centre focuses on sourcing high calibre candidates through direct recruitment campaigns. Please do not send unsolicited agency CVs or contact Ability Centre staff regarding unsolicited CVs.                                                                             Reference No:

VAC0050