the way to complaint in curtin

enjoy

<table cellspacing="0" cellpadding="5" width="90%" border="1"><tbody><tr><th valign="top">Nature of Activity or Problem</th><th valign="top">Reference</th><th valign="top">Type of Appeal Mechanism </th></tr><tr><td valign="top">General complaint or grievance</td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/grievance_resolution_protocol.doc">Grievance Resolution Protocol</a><br /><a href="http://www.policies.curtin.edu.au/documents/grievance_resolution_policy.doc">Grievance Resolution Policy</a></td><td valign="top"><ul><li>rocess for managing complaints and grievances within the University. </li></ul></td></tr><tr><td valign="top">Redundancy</td><td valign="top"><a href="http://staff.curtin.edu.au/staffservices/home/cond_employ.html">Conditions of Employment </a></td><td valign="top"><ul><li>Staff member applies to VC for review of decision. </li><li>Review Committee established to consider case and report to VC </li></ul></td></tr><tr><td valign="top">Dispute avoidance and resolution procedures</td><td valign="top"><a href="http://staff.curtin.edu.au/staffservices/home/cond_employ.html">Conditions of Employment</a></td><td valign="top"><ul><li>Staff member or union representative meets with HR rep to discuss dispute and attempts to reach agreement. </li><li>If not resolved, referred to Joint Management/Unions Consultative Committee for resolution. </li><li>If still not resolved, dispute may be referred to Australian Industrial Relations Commission (AIRC) for conciliation or arbitration. </li></ul></td></tr><tr><td valign="top">Disciplinary and unsatisfactory performance procedures </td><td valign="top"><a href="http://staff.curtin.edu.au/staffservices/home/cond_employ.html">Conditions of Employment </a></td><td valign="top"><ul><li>Where staff member not satisfied with decision or action taken by Executive Dean/Area Head, or process used, (s)he can request that review committee be convened to investigate, review and recommend appropriate action. </li><li>Review committee reports to VC on facts of case and recommends appropriate action. </li><li>If staff member not satisfied with outcome, matter may be referred to AIRC for resolution. </li></ul></td></tr><tr><td valign="top">Consultancy policy and procedures</td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/Consultancy.doc">Consultancy Policy </a></td><td valign="top"><ul><li>Any dispute between staff member and University is referred to Consultancy Appeals Committee </li></ul></td></tr><tr><td valign="top">Academic Study Leave</td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/academic_study_leave.doc">Academic Study Leave procedures</a><a href="http://www.policies.curtin.edu.au/documents/academic_study_leave.doc"> Section 5.4 </a></td><td valign="top"><ul><li>Unsuccessful applicants may submit a revised ASL application or can appeal the decision in writing within 14 days. </li><li>Appeals are considered by a committee. </li></ul></td></tr><tr><td valign="top">Academic Promotions </td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/Academic_Promotion_Procs.doc">Academic Promotions procedures Section 4.14</a></td><td valign="top"><ul><li>No appeal process. However, Chairperson of Divisional Promotions Committee must advise VC of any instances where unsuccessful applicant maintains that non-compliance with procedures or guidelines amounts to a serious defect in assessment of merit. </li><li>VC can initiate a review of circumstances at his/her discretion. </li></ul></td></tr><tr><td valign="top">Access to personal or non-personal information under FOI provisions </td><td valign="top"><a href="http://www.ous.curtin.edu.au/foi.html">Freedom of Information guidelines</a></td><td valign="top"><ul><li>Applicants who do not agree with decision regarding access to documents can seek internal review within 30 days of notice of decision. </li><li>Internal reviewer examines file and considers both decision and process used. Reviewer may confirm original decision or alter all or part of it. If person disagrees with result of Internal Review, (s)he can apply to Office of Information Commissioner for an External Review. </li></ul></td></tr><tr><td valign="top">Staff Study Support </td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/staff_study_support.doc">Staff Study Support Policy Section 2.3.2</a></td><td valign="top"><ul><li>Any disagreement regarding interpretation or operation of policy and guidelines on Study Support, or any appeal against refusal by Head of School/Area to meet tuition fees or grant release from normal duties, can be referred to Executive Manager to facilitate resolution. </li></ul></td></tr><tr><td valign="top">Ownership of Intellectual Property </td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/ownership_intell_property.doc">Ownership of Intellectual Property Policy - Section 8 </a></td><td valign="top"><ul><li>Any disputes to be resolved through standard Grievance Resolution Protocol. </li></ul></td></tr><tr><td valign="top">Use of Library </td><td valign="top"><a href="http://library.curtin.edu.au/information/library_use_policy_procedures.pdf">Library Use Policy </a></td><td valign="top"><ul><li>A person who incurs a fine, suspension of library rights and privileges or other penalty can appeal to Pro Vice-Chancellor Academic Services within 14 days. Appeal has to be considered within 14 days of receipt. </li><li>ro Vice-Chancellor Academic Services or delegate may sustain, cancel or vary any penalty within 14 days of receipt of appeal. </li></ul></td></tr><tr><td valign="top">Responsible practice of research</td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/code_conduct_responsible_practice_research.doc">Code of Conduct for Responsible Practice of Research Section 3.2 </a></td><td valign="top"><ul><li>Allegations of misconduct in research are made to the Pro Vice-Chancellor Research and Development for investigation. </li></ul></td></tr><tr><td valign="top">Academic workloads </td><td valign="top"><a href="http://staff.curtin.edu.au/staffservices/home/docs/cawbr.pdf">Curtin Academic Workload Board of Review (CAWBR) - Terms of Reference</a></td><td valign="top"><ul><li>A staff member who has genuine concern about inequitable distribution of workload or excessive workload should forward details to University Secretary. </li><li>CAWBR will consider claims and advise claimant of steps to be taken to address issue. </li></ul></td></tr></tbody></table><p><a class="menu" href="#top">^ Back to top of page</a></p><table cellspacing="0" cellpadding="5" width="90%" border="1"><tbody><tr><th valign="top" colspan="3"><a id="students" name="students"></a>Schedule 2- University Appeal Mechanisms for Students </th></tr><tr><th valign="top">Nature of Activity or Problem </th><th valign="top">Reference</th><th valign="top"><span class="main">Type of Appeal Mechanism </span></th></tr><tr><td valign="top">General complaint or grievance</td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/grievance_resolution_protocol.doc">Grievance Resolution Protocol</a><br /><a href="http://www.policies.curtin.edu.au/documents/grievance_resolution_policy.doc">Grievance Resolution Policy</a></td><td valign="top"><ul><li>rocess for managing complaints and grievances within the University. </li></ul></td></tr><tr><td valign="top">Student misconduct </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/statute_no_10.doc">Statute 10 -Student Disciplinary Statute Section 12 </a></td><td valign="top"><ul><li>Student may appeal in writing to Director, Student Services within 7 days against a penalty imposed. </li><li>The Director, Student Services hears and determines the appeal. </li></ul></td></tr><tr><td valign="top">Student misconduct</td><td valign="top"><a href="http://policies.curtin.edu.au/documents/statute_no_10.doc">Statute 10 - Student Disciplinary Statute Section 13 </a></td><td valign="top"><ul><li>Student can appeal to Board of Discipline against any decision made against student or penalty imposed by VC. </li></ul></td></tr><tr><td valign="top">Academic misconduct </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/academic_misconduct.doc">Academic Misconduct Procedure Section 4.8 </a></td><td valign="top"><ul><li>Where misconduct has been dealt with by HoS or Executive Dean, student can appeal against penalty to PVC Academic Services. </li><li>With leave of Director, Student Services student can appeal against finding or penalty to Board of Discipline. </li></ul></td></tr><tr><td valign="top">Ownership of Intellectual Property</td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/ownership_intell_property.doc">Ownership of Intellectual Property Policy Section 8</a></td><td valign="top"><ul><li>Any disputes to be resolved through standard Grievance Resolution Protocol. </li></ul></td></tr><tr><td valign="top">Higher degrees by research </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/HDR_Regs_for_Masters_Degs.doc">Research and Training Policies and Procedures </a></td><td valign="top"><ul><li>Candidate who has complaint regarding supervision or other matters affecting candidature can take complaint to Chair of Thesis Committee. If not resolved, candidate reports matter to successive levels - viz. relevant HoS, Executive Dean, Thesis Committee, Divisional Graduate Studies Committee, or Dean Graduate Studies. Beyond that, candidate can invoke Grievance Resolution Protocol. </li></ul></td></tr><tr><td valign="top">Higher degrees by research </td><td valign="top"><p><a href="http://policies.curtin.edu.au/research.html">Higher degree by research - Regulations for Doctoral and Master's Degrees Section 17# </a></p><p># Similar provisions apply to Doctoral degrees by course work. </p></td><td valign="top"><ul><li>Detailed procedures apply for Appeals against Termination of Enrolment or Appeals against Classification of Theses. </li></ul></td></tr><tr><td valign="top">Admission to undergraduate courses </td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/admission_selection_appeal.doc">Admission or Selection Appeals</a></td><td valign="top"><ul><li>Unsuccessful applicant can lodge appeal to the Manager, Admissions. </li><li>Manager, Admissions can uphold appeal, dismiss appeal or refer it to Admissions Appeals Committee. Committee considers all relevant documentation and can seek clarification from teaching school or appellant before making decision. If student considers the appeal process unfair or improper, the student may lodge a grievance under the Grievance Resolution Protocol. </li></ul></td></tr><tr><td valign="top">Use of Library</td><td valign="top"><a href="http://library.curtin.edu.au/information/library_use_policy_procedures.pdf">Library Use Policy </a></td><td valign="top"><ul><li>A person who incurs a fine, suspension of library rights and privileges or other penalty can appeal to Pro Vice-Chancellor Academic Services within 14 days. Appeal has to be considered within 14 days of receipt. </li><li>ro Vice-Chancellor Academic Services or delegate may sustain, cancel or vary any penalty within 14 days of receipt of appeal. </li></ul></td></tr><tr><td valign="top">Academic Status </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/student_appeals_policy.doc">Student Appeals Policy</a></td><td valign="top"><ul><li>Student who wishes to appeal against Conditional or Terminated status must submit case to Director, Student Services within 10 days of publication of results. </li></ul></td></tr><tr><td valign="top">Denial of admission or selection to a new course </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/student_appeals_policy.doc">Student Appeals Policy</a></td><td valign="top"><ul><li>Student who feels decision is unjust can submit formal appeal to Manager, Admissions within 10 days of notification. </li></ul></td></tr><tr><td valign="top">Assessment </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/student_appeals_policy.doc">Student Appeals Policy</a></td><td valign="top"><ul><li>Student who believes that mark given for assignment is unfair can submit formal appeal setting out reasons to HoS responsible for unit - must be lodged within 10 days after notification of mark. </li></ul></td></tr><tr><td valign="top">Deferment of final examination</td><td valign="top"><a href="http://policies.curtin.edu.au/documents/student_appeals_policy.doc">Student Appeals Policy B008 P6.1</a></td><td valign="top"><ul><li>Student who believes denial of deferment is unjustified can submit appeal setting out reasons to HoS within 10 days. </li></ul></td></tr><tr><td valign="top">Denied enrolment </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/Enrolment_Appeal.doc">Enrolment Appeal </a></td><td valign="top"><ul><li>Student who believes denial of enrolment causes hardship or is a result of an administrative error can submit appeal to Director, Student Services. </li><li>If student considers the appeal process unfair or improper, the student may lodge a grievance under the Grievance Resolution Protocol. </li></ul></td></tr><tr><td valign="top">Student contributions, tuition fees, incidental fees and amenities and services fees </td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/Rule_No_6_to_Statute_26.doc">Rule No. 6 made pursuant to Statute 26</a> - Fees and Charges: Appeals against student contributions, tuition fees, incidental fees and amenities and services fees </td><td valign="top"><ul><li>Student who believes charge to be incorrect can lodge appeal to the Academic Registrar (Director, Student Services). </li><li>Students disputing international tuition fees may seek assistance from the Conciliator for International Students Studying in Western Australia, <a href="http://www.des.wa.gov.au/pages/international_disputes.php">Department of Educational Services, WA</a>. </li></ul></td></tr><tr><td valign="top">Denial of application to graduate </td><td valign="top"><a href="http://policies.curtin.edu.au/documents/student_appeals_policy.doc">Student Appeal Policy</a></td><td valign="top"><ul><li>Student who believes s(he) have met all requirements to graduate can lodge appeal to Director, Student Services within 10 days of notification of decision. </li></ul></td></tr><tr><td valign="top">Denial of leave of absence </td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/Rule_No_7_to_Statute12.doc">Rule 7 Pursuant Statute 12</a></td><td valign="top"><ul><li>Student who believes denial of leave is unjustified can submit appeal to Director, Student Services within five days of notification. </li></ul></td></tr><tr><td valign="top">Misconduct / disciplinary action</td><td valign="top"><a href="http://students.curtin.edu.au/administration/responsibilities.cfm">Students Rights and Responsibilities</a></td><td valign="top"><ul><li>Student who believes charges of misconduct to be incorrect or unjustified can submit appeal letter to HoS, Area Head or Executive Dean within 10 days. </li><li>Formal appeal regarding more serious misconduct requires letter to be lodged with Director, Student Services within 10 days. </li></ul></td></tr><tr><td valign="top">lacement in clinical, teaching or industry practicum </td><td valign="top"><a href="http://ot.curtin.edu.au/FieldworkSV/Documents/fwevalguidelines.doc">Student Placement Evaluation Guidelines</a></td><td valign="top">Student who believes placement to be inappropriate can submit formal appeal to HoS within 10 days of notification. </td></tr><tr><td valign="top">Recognition of Prior Learning</td><td valign="top"><a href="http://www.policies.curtin.edu.au/documents/Rule_No_3_to_Statute12.doc">Rule No. 3 Pursuant to Statute 12</a></td><td valign="top">Applicant or student who believes denial of RPL is unjustified can submit appeal letter to Manager, Admissions within 10 days of notification. </td></tr></tbody></table><p><a class="menu" href="#top">^ Back to top of page</a></p><table cellspacing="0" cellpadding="5" width="90%" border="1"><tbody><tr><th valign="top" colspan="3"><a id="external" name="external"></a>Schedule 3 - External Agencies</th></tr><tr><th valign="top">Officer or Agency</th><th valign="top">Areas of Responsibility</th><th valign="top">Contact Details</th></tr><tr><td valign="top">Ombudsman Western Australia </td><td valign="top">Receives and assists in the resolution of complaints received from people in Western Australia about the administrative practices of public sector agencies, such as State Government departments and statutory authorities, the WA Police Service, local governments, and public universities.</td><td valign="top">The Ombudsman<br />O Box Z5386<br />St George's Terrace<br />ERTH WA 6831<br />Tel. (08) 9220 7555<br />Email: <a href="mailto:Mail@ombudsman.wa.gov.au">Mail@ombudsman.wa.gov.au</a><br />Website:<a href="http://www.ombudsman.wa.gov.au/">http://www.ombudsman.wa.gov.au/</a></td></tr><tr><td valign="top">Equal Opportunity Commission </td><td valign="top">rovides means of redress to individuals who allege sexual or racial harassment; or unlawful discrimination on grounds of sex, age, pregnancy, family status and responsibility, impairment, marital status, religious practices or beliefs, political viewpoint, gender history, or sexual orientation.</td><td valign="top">Commissioner for Equal Opportunity<br />Level 2, Hartley's Building<br />141 St George's Terrace<br />ERTH WA 6000<br />Tel. (08) 9216 3900<br />1800 198 149 <br />Email: <a href="mailto:eoc@equalopportunity.wa.gov.au">eoc@equalopportunity.wa.gov.au</a><br />Website:<a href="http://www.equalopportunity.wa.gov.au/">http://www.equalopportunity.wa.gov.au/ </a></td></tr><tr><td valign="top">University Visitor </td><td valign="top">The Curtin University of Technology Act 1966 designates the Governor of Western Australia as the Visitor of the University with " authority, as and when he thinks fit, to do all things that pertain to the office of Visitor." Whilst the Act does not specify the powers of the Visitor, it has traditionally been seen that the Governor might have authority to provide an independent review of internal decisions; to hear appeals; and to ensure that statutes are enforced and that those who have duties to perform under the statutes are fulfilling them. <br /><br />Complaints or Issues to be raised with the Visitor are normally transmitted via the Council Secretary.</td><td valign="top">Ms Pamela Hass<br />Council Secretary<br />Level 4, Building 100<br />Tel. (08) 9266 2767 <br />Email: <a href="mailto:p.hass@curtin.edu.au">p.hass@curtin.edu.au</a></td></tr><tr><td valign="top">Australian Industrial Relations Commission</td><td valign="top">Key functions of the AIRC are to facilitate agreement making between employers and employees about wages and conditions of employment; to prevent and settle industrial disputes by conciliation or arbitration; and to conciliate claims for relief relating to termination of employment, and if necessary, to arbitrate whether a termination is harsh, unjust or unreasonable</td><td valign="top">Australian Industrial Registry<br />16 th Floor<br />111 St George's Terrace<br />ERTH WA 6000<br />Tel. (08) 9464-5172 / 1800 624 263 <br />Email: <a href="mailto:perth@airc.gov.au">perth@airc.gov.au</a><br />Website:<a href="http://www.airc.gov.au/">http://www.airc.gov.au/ </a></td></tr><tr><td valign="top">Western Australian Industrial Relations Commission </td><td valign="top">The WAIRC is an independent quasi-judicial tribunal established under the Industrial Relations Act 1979 to deal with industrial matters in WA by conciliation or arbitration. Its main objectives are to prevent and settle industrial disputes. <br /><br />The WAIRC can consider applications from individuals claiming unfair dismissal or denied contractual entitlements, or applications for orders regarding conditions of employment.</td><td valign="top">Western Australian Industrial Relations Commission<br />16 th Floor<br />111 St George's Terrace<br />PERTH WA 6000<br />Tel. (08) 9420-4444 / 1800 624 263 <br />Email: <a href="mailto:webmaster@wairc.wa.gov.au">webmaster@wairc.wa.gov.au</a><br />Website:<a href="http://www.wairc.wa.gov.au/">http://www.wairc.wa.gov.au/</a></td></tr><tr><td valign="top">Human Rights and Equal Opportunity Commission</td><td valign="top">Established in 1986, the Commission is a national independent statutory government body. The Commission can investigate alleged discrimination on the grounds of race, colour or ethnic origin, racial vilification, sex, sexual harassment, marital status, pregnancy or disability. Human Rights education is a core responsibility of the Commission, along with the investigation and attempted resolution of complaints about breaches of human rights and anti-discrimination legislation.</td><td valign="top">Human Rights & Equal Opportunity Commission<br />GPO Box 5218<br />SYDNEY NSW 2001<br />Tel. (02) 9284-9600 / 1300 369 711<br />Email: <a href="mailto:paffairs@humanrights.gov.au">paffairs@humanrights.gov.au</a> <br />Website:<a href="http://www.hreoc.gov.au/">http://www.hreoc.gov.au/</a></td></tr><tr><td valign="top">Office of the Information Commissioner</td><td valign="top">The Office of the Information Commissioner accepts complaints relating to the <em>Freedom of Information Act (WA) 1992 </em>with particular regard to the processes that are available in relation to applications for access to documents and records of the University. </td><td valign="top">Office of the Information Commissioner<br />Office address: 12th Floor, St Martin's Tower <br />44 St George's Terrace, PERTH WA 6000<br /><br />Postal address: <br />PO Box Z5386 St Georges Terrace <br />PERTH WA 6831<br /><br />Ph: (618) 92207803<br />Fax: (618) 93252152<br /><br />Email: <a href="mailto:info@foi.wa.gov.au">info@foi.wa.gov.au</a><br /><br />Website: <a href="http://www.foi.wa.gov.au/">www.foi.wa.gov.au </a></td></tr><tr><td valign="top">Public Interest Disclosure</td><td valign="top">The Public Interest Disclosure Officer deals with allegations about improper or corrupt conduct by the University, or an officer of the University. Disclosures made under the <em>Public Interest Disclosure Act 2003 </em>are confidential, and the person making the disclosure is protected from legal or other action. <p>The Public Interest Disclosure Act 2003 also provides for the following to receive public interest disclosures of information, according to the issue: </p><ul><li>The Corruption and Crime Commission </li><li>The Ombudsman </li><li>The Auditor General </li><li>Police </li></ul><p>Please refer to the University's Procedures Relating to the University's Obligations Under The Public Interest Disclosure Act 2003 (WA)</p></td><td valign="top">PID Officer - Mr. Liam McGinniss<br />Level 4, Building 100<br />Tel. (08) 9266 2005 <br />Email: <a href="mailto:l.mcginniss@curtin.edu.au">l.mcginniss@curtin.edu.au</a></td></tr><tr><td valign="top">Corruption and Crime Commission </td><td valign="top">The Corruption and Crime Commission (CCC) accepts and can investigate allegations of misconduct by Western Australian public officers.The CCC also monitors the reporting and subsequent investigation of misconduct by public sector agencies.<br /><br />In addition, it conducts education programs with public sector authorities and in the community, to increase the awareness of misconduct and how to prevent it. </td><td valign="top">Corruption and Crime Commission<br />PO Box 7667 Cloisters Square St George's Terrace<br />PERTH WA 6850<br />Tel: (08) 9215 4888<br />Toll Free: 1800 809 000<br />Facsimile: (08) 9215 4884<br />Email: <a href="mailto:info@ccc.wa.gov.au">info@ccc.wa.gov.au</a><br />Website:<a href="http://www.ccc.wa.gov.au/">www.ccc.wa.gov.au</a></td></tr></tbody></table><p><a class="menu" href="#top">^ Back to top of page</a></p><!-- InstanceEndEditable --><div id="footer"><img height="20" alt="Look ever forward" src="http://global.curtin.edu.au/images/common/lookeverfwd.gif" width="137" /><br /><a href="http://www.curtin.edu.au/">Curtin University of Technology</a><br />To report errors on this website please contact: <a href="http://online.curtin.edu.au/contact.cfm">Information Management Services</a><br /><a href="http://global.curtin.edu.au/legal/">Copyright and Disclaimer</a><br />Content Last Modified: May 21, 2007<br />Curtin University of Technology, Perth CRICOS Provider Code 00301J<br />The Sydney Campus of Curtin University of Technology CRICOS Provider Code 02637B </div><div id="utility"><span><a href="http://www.find.curtin.edu.au/searchcurtin.cfm">CurtinSearch</a></span> <span><a href="http://www.find.curtin.edu.au/indexaz.cfm">Curtin Site Index</a></span> </div>

钟声

大佬～　对Curtin的website挺有研究的嘛～ [s:2]